Question 1

What are Gamra products made from?

Accepted Answer

Every piece is handwoven from natural palm leaf or esparto grass, sustainably harvested in Tunisia. Leather details are full-grain and vegetable-tanned.

Question 2

Are the products really handmade?

Accepted Answer

Yes — 100%. Each item is shaped entirely by hand by a single master artisan. Because of this, slight variations in weave and tone are natural and make every piece unique.

Question 3

How long does shipping take?

Accepted Answer

Within Tunisia: 2–4 business days. International: 5–10 business days via tracked courier. You'll receive a tracking number once your order ships.

Question 4

Do you ship internationally?

Accepted Answer

Absolutely. We ship worldwide. Shipping is calculated at checkout, and orders over 150 TND ship free within Tunisia.

Question 5

What payment methods do you accept?

Accepted Answer

We accept Cash on Delivery (Tunisia), and online payment via Flouci and Konnect. All online payments are securely processed.

Question 6

Can I return or exchange an item?

Accepted Answer

Yes, within 14 days of delivery, provided the item is unused and in its original condition. See our Returns & Exchanges page for details.

Question 7

How do I care for my woven piece?

Accepted Answer

Keep it away from prolonged moisture, dust gently, and reshape by hand if needed. With care, a Gamra piece lasts for years and only grows more beautiful.

Question 8

Do you take custom or wholesale orders?

Accepted Answer

We do! For custom pieces or wholesale enquiries, reach out via our contact form or WhatsApp and our team will be delighted to help.

Frequently asked questions

Frequently asked questions